Aetna Medicare Concierge — 855-
Aetna Member Services — 1-
To find Doctors and Facility's in the Network
Please scroll down to Docfind -
Cigna Dental Plan: Please contact Extensive Benefits
click to open page to find dentist in your area
CVS Caremark Customer Service 855-
Silver Script Customer Service 855-
For COBRA coverage effective August 1st. Is
Customer Svc :
7am to 9pm
CVS Caremark FAQ-
Commercial Customer Care #: 1-
EGWP Customer Care #: 1-
Both Commercial and Silverscript members should use their personal login on Caremark.com to access prescription and account information.
Caremark Member Resource COVID-
As always, there is no charge for delivery of prescriptions filled by CVS Caremark Mail Service As the novel coronavirus (COVID-
Here is some additional information about your CVS Caremark pharmacy benefits we hope is useful to you. You may take advantage of:
Relaxed refill restrictions. We are temporarily waiving early refill limits on 30-
Free home delivery. CVS Pharmacy® has waived charges for home delivery of all prescription edications. The Centers for Disease Control and Prevention (CDC) encourages people at higher risk for COVID-
Free Home Delivery FAQ
Q. Do all CVS Pharmacy® locations offer delivery?
A One to two-
Delivery within hours is currently available in most markets (called "on-
Q. Are all prescription s eligible for delivery?
A. No. Controlled substances and medications that require refrigeration cannot be delivered to most locations at this time. Other drug exclusions may apply.
Q. Can I request delivery before a prescription is filled or when get a refill reminder?
A. You can only request to have a prescription delivered when it has been filled and is ready for pickup. You can request delivery by calling the store, selecting a delivery option within the CVS Pharmacy app or through a link via an "order ready" text message.
Q. When will a CVS Pharmacy delivery arrive?
A. If you select one to two-
By 3 p.m. Monday through Thursday: Delivery within one to two days
By 3 p.m. Friday: Delivery by Monday
By 2 p.m. Saturday: Delivery by Tuesday
After 2 p.m. Saturday through Sunday: Delivery by Wednesday. No deliveries on Sunday or courier holidays.
If you select on-
For customers in Manhattan, orders must be placed by 11am.for delivery by 4pm. and by 4pm. for delivery by 8pm. Delivery may not be available on certain courier holidays.
Q. Does someone need to be home to receive the delivery?
A If you requested one to two-
If you requested on-
Q. Do I need to provide a signature or identification to receive my delivery?
A. Only customer receiving same day delivery in Manhattan will be required to sign for delivery. In some cases, ID will also be required.
Q. Which addresses can I select for delivery?
A. Your home or a location of your choice. The delivery address must be in the same state as the pharmacy. In some states, a residential address is required for prescription delivery.
Q. Who will deliver my prescription?
A. If you requested one to two-
If you requested on-
Q. What information will be shared with the courier who will pick up and deliver an order?
A. The pharmacy will share your full name, delivery address and phone number with the courier, for delivery purposes only. To protect your privacy, no other personal information or prescription information will be displayed on the tamper-
Aetna Active, Pre Medicare-
Aetna Health Concierge: 1-
Aetna Medicare Advantage Members
Members Service: 877-
Monday – Friday, 8 a.m. to 8 p.m. ET
All Aetna Members
Aetna will wave co-
Healing Better care packages will be sent to members diagnosed with COVID – 19 containing over – the – counter medications to help relieve symptoms. The package will also include personal and household cleaning supplies to help keep others in the home protected from potential exposure.
Telemedicine means the practice of health care delivery, evaluation, diagnosis, consultation, or treatment, using the transfer of medical data through audio, video, or data communications that are engaged in two locations between healthcare providers who are physically separated from the patient.
Copays are waived for in-
24 hours Nurse Line: 1 -
Silver Sneakers is offering the programs to help retirees stay active at home:
• SilverSneakers On-
o Gives members access to 200+ online workout videos.
o Log in to SilverSneakers.com (or create an account) to view on-
o Visit https://www.silversneakers.com/learn/ondemand/ to learn more.
• SilverSneakers GOTM (a Fitness App)
o Offers workout programs that can be tailored to each member’s fitness level by modifying exercises to make them easier or harder with just one click.
o Download the app at Apple or Google stores
o Visit https://go.silversneakers.com/silversneakers-
• SilverSneakers Facebook Live classes.
o Members can visit and follow the SilverSneakers Facebook page (Facebook.com/SilverSneakers) for more details.
o Classes are open to anyone, even non-