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Medical Coverage

Aetna Medicare Concierge — 855-824-5349
Aetna Member Services — 1-877-603-2058
To find Doctors  and Facility's in the Network
Please scroll down to Docfind - online directory to search providers.

Cigna Dental Plan: Please contact Extensive Benefits
at 516-399-0700 or 888-416-4211 for full plan details.

click to open page to find dentist in your area

CVS Caremark Customer Service 855-296-7683

Silver Script Customer Service 855-212-0921

For COBRA coverage effective August 1st. Is
Customer Svc :
7am to 9pm

UPDATE: 03/17/2020

              CVS Caremark FAQ- MTA New York City Transit Authority     
                                          Commercial Customer Care #: 1-855-296-7683                                      
                                              EGWP Customer Care #: 1-855-212-0921

Both Commercial and Silverscript members should use their personal login on to access prescription and account information.

Caremark Member Resource COVID-19

As always, there is no charge for delivery of prescriptions filled by CVS Caremark Mail Service As the novel coronavirus (COVID-19) continues to spread, we understand you may have concerns about accessing prescription medications especially if you or loved ones have a chronic or complex condition. CVS Caremark® is taking steps to protect member access to medication and we encourage you to refill maintenance medications with a 90-day supply or up to the plan maximum.

Here is some additional information about your CVS Caremark pharmacy benefits we hope is useful to you. You may take advantage of:

Relaxed refill restrictions. We are temporarily waiving early refill limits on 30-day prescriptions for maintenance medications at any in-network pharmacy. You can now fill maintenance medication prescriptions ahead of schedule.

Free home delivery. CVS Pharmacy® has waived charges for home delivery of all prescription edications. The Centers for Disease Control and Prevention (CDC) encourages people at higher risk for COVID-19 complications to stay at home as much as possible, so this convenient option can help  you avoid coming to the pharmacy for refills or new maintenance prescriptions pharmacy, when you choose mail.

Free Home Delivery FAQ

Q. Do all CVS Pharmacy® locations offer delivery?

One to two-day delivery is available at almost all CVS Pharmacy locations.
Delivery within hours is currently available in most markets (called "on-demand delivery" at checkout). The options available in your area are displayed during checkout.

Q. Are all prescription s eligible for delivery?

A. No. Controlled substances and medications that require refrigeration cannot be delivered to most locations at this time. Other drug exclusions may apply.

Q. Can I request delivery before a prescription is filled or when get a refill reminder?

A. You can only request to have a prescription delivered when it has been filled and is ready for pickup. You can request delivery by calling the store, selecting a delivery option within the CVS Pharmacy app or   through a link via an "order ready" text message.

Q. When will a CVS Pharmacy delivery arrive?

A. If you select one to two-day delivery and place your order:
By 3 p.m. Monday through Thursday: Delivery within one to two days
By 3 p.m. Friday: Delivery by Monday
By 2 p.m. Saturday: Delivery by Tuesday
After 2 p.m. Saturday through Sunday: Delivery by Wednesday. No deliveries on Sunday or courier holidays.
If you select on-demand delivery within hours, you'll receive your delivery within four hours. Orders must be submitted four hours prior to store closing to receive delivery the same day as order placement.
For customers in Manhattan, orders must be placed by 11am.for delivery by 4pm. and by 4pm. for delivery by 8pm. Delivery may not be available on certain courier holidays.

Q. Does someone need to be home to receive the delivery?

A If you requested one to two-day delivery, you don't need to be home. The delivery will be left in your mailbox or at a safe place at your delivery address. If no safe location is available, the package will be held at the local post office for up to 15 days, and you will need to either call for a redelivery or pick up the package at the post office. After 15   days, prescription orders will be returned to the pharmacy, and you will have to call the pharmacy to have the prescription refilled. Additional delivery fees may apply to redelivery. If your order doesn't arrive as expected, call your local pharmacy.

If you requested on-demand delivery or same-day delivery, you must be home to receive the delivery. If someone isn't home, the courier will return your prescription order to the pharmacy.   Additional delivery fees may apply to redelivery.

Q. Do I need to provide a signature or identification to receive my delivery?

Only customer receiving same day delivery in Manhattan will be required to sign for delivery. In some cases, ID will also be required.

Q. Which addresses can I select for delivery?

A. Your home or a location of your choice. The delivery address must be in the same state as the pharmacy. In some states, a residential address is required for prescription delivery.

Q.  Who will deliver my prescription?

A. If you requested one to two-day delivery, CVS Pharmacy uses national delivery services, including the U.S. Postal Service.

If you requested on-demand delivery or same-day delivery, CVS Pharmacy uses local couriers, including Shipping. Couriers have undergone a background screening and special training.

Q. What information will be shared with the courier who will pick up and deliver an order?

A. The pharmacy will share your full name, delivery address and phone number with the courier, for delivery purposes only. To protect your privacy, no other personal information or prescription information will be displayed on the tamper-evident delivery packaging or shared with the


Aetna Active, Pre Medicare-Retirees and CPPO Basic Members

Aetna Health Concierge: 1-855-824-5349, Monday – Friday, 8 a.m. to 8 p.m. ET.


Aetna Medicare Advantage Members
Members Service: 877-824-5349
Monday – Friday, 8 a.m. to 8 p.m. ET

All Aetna Members
COVID-19 Testing

Aetna will wave co-pays for all diagnostic testing related to COVID-19. This policy will cover the testing for patients who meet CDC guidelines and must be requested by your provider. Aetna will waive the members cost associated with diagnostic testing at any authorized location for all Active, Pre - Medicare Retiree and Medicare Advantage Plan members.

Healing Better

Healing Better care packages will be sent to members diagnosed with COVID – 19 containing over – the – counter medications to help relieve symptoms. The package will also include personal and household cleaning supplies to help keep others in the home protected from potential exposure.

Telemedicine Coverage

Telemedicine means the practice of health care delivery, evaluation, diagnosis, consultation, or treatment, using the transfer of medical data through audio, video, or data communications that are engaged in two locations between healthcare providers who are physically separated from the patient.
Copays are waived for in-network behavioral health providers through 12/31/2020

24 hours Nurse Line: 1 - 800 – 556 - 1555

Silver Sneakers

 Silver Sneakers is offering the programs to help retirees stay active at home:
• SilverSneakers On-DemandTM
o Gives members access to 200+ online workout videos.
o Log in to (or create an account) to view on-demand workouts like SilverSneakers Classic, Yoga, etc.
o Visit to learn more.
• SilverSneakers GOTM  (a Fitness App)
o Offers workout programs that can be tailored to each member’s fitness level by modifying exercises to make them easier or harder with just one click.
o Download the app at Apple or Google stores
o Visit  to learn more.
• SilverSneakers Facebook Live classes.
o Members can visit and follow the SilverSneakers Facebook page ( for more details.
o Classes are open to anyone, even non-SilverSneakers members

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